Please read these Terms and Conditions carefully before using Balvex's booking service. By requesting a quotation or submitting a booking request, you agree to be bound by these Terms and Conditions.
1. About Balvex
Balvex is a licensed private hire operator. All transport services arranged through Balvex are provided in accordance with the applicable private hire licensing requirements.
2. Booking Confirmation
Submitting a quotation or booking request does not create a binding contract.
A booking is only confirmed once:
- Balvex has issued written confirmation; and
- Any required deposit has been received.
Until both conditions have been satisfied, Balvex is under no obligation to provide the requested journey.
3. Prices
All quoted prices are fixed and include VAT where applicable.
The agreed price will remain unchanged unless the customer requests changes to the booking, including but not limited to:
- Pickup or destination address
- Journey date or time
- Additional stops
- Significant route changes
Any such changes may result in a revised quotation.
4. Deposits
A deposit may be required to secure a booking.
Deposit amounts vary depending on the type and value of the journey.
Deposits are refundable only in accordance with Balvex's Cancellation Policy.
5. Payment
Deposits are processed securely through Stripe.
Unless otherwise agreed, the remaining balance is payable before or at the start of the journey.
Balvex accepts bank transfer, card payment or cash where available.
6. Customer Responsibilities
Customers are responsible for ensuring that all booking information provided is accurate, including:
- Pickup location
- Destination
- Date and time
- Contact details
- Flight information (where applicable)
Balvex cannot accept responsibility for delays or additional charges resulting from incorrect information supplied by the customer.
7. Waiting Time
For airport collections, Balvex monitors scheduled flight arrivals and provides a reasonable complimentary waiting period.
Additional waiting time may incur extra charges, which will be communicated wherever reasonably possible.
8. Vehicle Condition
Customers are responsible for any damage caused to the vehicle by themselves or members of their party.
Where cleaning or repairs are required due to excessive soiling or damage, Balvex reserves the right to recover the reasonable costs incurred.
9. Lost Property
Balvex will make reasonable efforts to assist customers in recovering property left in a vehicle.
However, Balvex accepts no liability for items lost, forgotten or damaged unless required by law.
10. Liability
Balvex will not be liable for delays or failure to perform its obligations where caused by circumstances beyond its reasonable control, including but not limited to:
- Traffic congestion
- Road closures
- Severe weather
- Flight delays or cancellations
- Vehicle breakdowns
- Accidents
- Emergency situations
- Government restrictions or other unforeseen events
Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law.
11. Changes to These Terms
Balvex reserves the right to amend these Terms and Conditions at any time.
The latest version will always be published on our website and will apply to future bookings.
12. Contact
If you have any questions regarding these Terms and Conditions, please contact Balvex via WhatsApp or email using the contact details provided on our website.