Balvex is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.
1. What Data We Collect
When you request a quote or make a booking, we may collect:
- Your name
- Your mobile telephone number
- Your journey details (pickup location, destination, date and time)
- Any additional information you choose to provide
2. How We Use Your Data
We use your personal information only to:
- Respond to your quote request
- Confirm and manage your booking
- Provide your transport service
- Process payments securely through Stripe
- Comply with our legal and regulatory obligations
We do not sell your personal information or share it with third parties for marketing purposes.
Where necessary to provide your booking, your information may be shared with your assigned driver or trusted service providers, such as our payment processor.
3. Data Retention
We retain booking records for up to 7 years where required for accounting, taxation and legal compliance.
If you contact us via WhatsApp, you may request that your WhatsApp conversation be deleted once your booking has been completed.
Please note that deleting a WhatsApp conversation does not remove your booking record. Booking records and payment-related information may still be retained where required by law or for legitimate business purposes, including accounting, legal or regulatory obligations.
4. Stripe Payments
Payments are securely processed by Stripe. Balvex does not collect, store or have access to your full payment card details.
Payment information is processed in accordance with Stripe's own Privacy Policy.
5. Website Analytics
We use Google Analytics to understand how visitors use our website and improve our services.
Google Analytics may collect anonymised information such as browser type, device information, pages visited and approximate location based on your IP address. This information does not identify you personally.
6. Your Rights
Subject to applicable law, you have the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data where legally permitted.
- Ask questions about how your personal information is used.
To exercise any of these rights, please contact us via WhatsApp or email.
7. Changes to This Policy
Balvex may update this Privacy Policy from time to time. Any changes will be published on our website, and the latest version will always apply.
8. Contact
If you have any questions about this Privacy Policy or how Balvex handles your personal information, please contact us via WhatsApp or email using the contact details provided on our website.